Refund policy
Return & Refund Policy —
Bella Lunita
RETURN & REFUND POLICY
Last updated: May 2026
Thank you for shopping with Bella Lunita.
We want you to love every product you receive. If for any reason you are not completely satisfied with your purchase, we are here to help.
RETURNS
Due to hygiene and safety reasons, cosmetics, beauty products, skincare, makeup, lip products, and personal care items cannot be returned once opened or used.
We only accept returns for:
- Damaged items
- Incorrect items received
- Defective products
- Unopened products in original condition
To be eligible for a return:
- The item must be unused and unopened
- The item must be in its original packaging
- The request must be made within 7 days of delivery
REFUNDS
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
NON-REFUNDABLE ITEMS
The following items are non-refundable:
- Opened cosmetics
- Used beauty products
- Sale items
- Gift cards
- Personal care items once opened
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
We will gladly replace the item or provide a refund when applicable.
CANCELLATIONS
Orders may only be canceled before they are shipped.
Once an order has been processed or shipped, cancellations are no longer possible.
SHIPPING COSTS
Original shipping costs are non-refundable unless the issue is caused by our error.
CONTACT US
If you have questions about this Return & Refund Policy, please contact us:
Bella Lunita
Email: support@bellalunita.com
Website: www.bellalunita.com
Thank you for shopping with Bella Lunita.